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Сustomer Support Specialist

We are in search of a candidate with over 1 year of experience in customer support, coupled with a B2/C1 English proficiency level. The ideal candidate should exhibit a strong eagerness to become part of an outstanding team and engage with American clients in a collaborative and supportive manner.

You will:

Develop a high level of knowledge and understanding of the clients’ needs, and the capacity of the team and the business to meet and exceed the clients’ expectations;
Analyze data/metrics/industry trends to proactively anticipate future issues, provide innovative solutions and enhance workflows;
Manage performance of a team of Team Leads (TLs) and Representatives;
Participate in interviews alongside the Client Recruitment team to select Representatives to fill vacancies within the team as well as share ideas and make recommendations for continuous improvement of the recruitment process;
Distribute tasks and projects within the team.

You will receive:

Competitive compensation;
A hybrid work environment that balances the best of both worlds — work from the comfort of your home but also meeting and socializing with your team members in coworking;
Opportunity to work closely with Pharmbills’ top management to shape the business strategy, learn new things, and grow your career;
Opportunity to share your experience as you influence and mentor junior colleagues; Smart and diverse team members around you;
Smart and diverse team members around you;
Health insurance and HR support.

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